Privacy
Last updated: November 9, 2026
This page explains what Mekno ("we") collects when you use the Mekno app and this website, why, and the choices you have. Questions go to support@getmekno.com.
What we collect
- Your account: your name, email address, shop name and role.
- Shop records you enter: customers' names and contact details, their vehicles, service history, notes and invoices.
- Diagnostic information: the symptoms, fault codes, photos, sound and video you add to a diagnosis.
- Payments: card payments are handled by Stripe. We do not see or store full card numbers. We keep a record of each payment (amount, date, status) so the shop's books add up.
- Technical information: app version, device type, error and crash reports, and basic logs that help us keep Mekno working.
How we use it
- To run Mekno: working out likely causes, keeping records, scheduling maintenance and preparing invoices.
- To keep Mekno secure and fix problems.
- To answer you when you contact us.
We do not sell personal information, and we do not use it for advertising.
Who else handles it
We use a small number of service providers to run parts of Mekno, and they handle information only to do that work for us:
- Stripe, for payments;
- an AI model provider, which processes the details of a diagnosis to suggest likely causes;
- Sentry, for crash and error reports;
- providers of hosting and encrypted backups.
We may also share information when the law requires it, or to protect people from harm.
Information about a shop's customers
Shops add their own customers' details to Mekno. The shop decides what to add and is responsible for being allowed to share it with us. We use it only to provide Mekno to that shop.
How long we keep it
We keep your information while your account is open. If you ask us to delete it, we do so within 30 days, except records we must keep by law, such as payment records.
Security
Information travels encrypted, access is limited to the people who need it, and backups are encrypted. No system is perfectly secure, and we will tell you if a problem affects your information.
Your choices
You can ask to see, correct or delete your information by emailing support@getmekno.com.
Children
Mekno is for businesses and adults. It is not meant for anyone under 16.
Changes
If we change this policy, we will update this page and the date at the top.