Terms
Last updated: November 9, 2026
These terms cover your use of the Mekno app and this website. By using Mekno you agree to them. If you use Mekno for a business, you confirm that you can agree on its behalf.
Your account
Keep your sign-in details safe. You are responsible for what happens in your account, and for the people in your shop you give access to.
Diagnostic suggestions
Mekno suggests likely causes and checks to help a qualified technician decide faster. Its suggestions can be wrong or incomplete. Always confirm a fault before repairing it. You and your technicians are responsible for the work done, and for doing it safely.
Your information
What you put into Mekno stays yours. You let us store and process it to provide Mekno to you, as the privacy policy explains.
Fair use
Do not use Mekno for anything unlawful, try to break or overload it, access other people's accounts, or copy or resell it.
Subscriptions
Mekno plans are paid in advance and renew until cancelled. You can cancel at any time from the billing page in the app, and you keep access until the end of the period you have paid for. We do not refund part-used periods, but if something went wrong with a charge, email us within 30 days and we will put it right.
Payments to shops
When a shop's customer pays through Mekno, the payment goes to the shop's own Stripe account. The shop is the seller and is responsible for its prices, taxes and refunds. Shops set up their payment account on Stripe's own pages, and Stripe provides it under its own terms, including the Stripe Connected Account Agreement, which the shop agrees to with Stripe.
Availability
We work to keep Mekno running and accurate, but we cannot promise it will always be available or free of errors.
Limits on our responsibility
Mekno is provided as it is. To the extent the law allows, we are not responsible for indirect or consequential losses, and our total responsibility to you is limited to what you paid us in the 12 months before the claim.
Ending
You can stop using Mekno at any time. We may suspend an account that breaks these terms, and will tell you why.
Changes
If we change these terms, we will update this page and the date at the top. Continuing to use Mekno after a change means you accept it.